Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (507)373-8161.
- When are you open?
Our clinic is open Monday to Thursday from 8:00 am to 6:00 pm and Friday from 8:00 am to 5:00 pm. On Saturdays we are open from 9:00 am until noon. The clinic is closed on Sunday.
- Do I need to have an appointment?
We prefer you have an appointment. If you choose to walk in, we will seat you and fit you in when we are able. If your work/life schedule is difficult, we would love to have you drop off your pet between 8:00 AM & 9:00 AM any morning Monday-Friday. We will examine your pet while you are working and have you pick them up in the afternoon.
- What forms of payment do you accept?
We accept Cash, Credit and Debit cards including-Mastercard, Discover, Visa, Care Credit Cards, Vetbilling, and checks once you establish a history with us. See payment policy here.
- Can I make payments?
Payment is required at the time of service. We do accept Care Credit which is a credit card used for 'extra' medical needs such as dentistry, eye-care, veterinary services, & more. It is fast & easy to apply online. There is no interest if paid in full within the set time. //www.carecredit.com/
- At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 4 months of age and at least 4# for cats and 6 months of age for most dogs. Recent studies have shown that spaying/neutering a Rotweiller or a Labrador Retriever after 7 months reduces chances of ACL injuries as the pet ages.
- What is the pre-anesthetic/surgery blood testing for?
You are offered blood test choices that are run here in the clinic prior to surgery. Anemia, leukemia, & poor organ function are reasons to hold off on surgical procedures and the blood tests allow us to know those things before we operate.
- Will my pet have stitches that need to be removed?
Probably not. Most routine surgeries have absorbable stitches, so no need for removal. If your pet does get staples or non-absorbable stitches, we will see you again in 10-14 days. There is no charge for stitch or staple removal.
- Is there a difference between the flea products you sell and flea products purchased at a box store?
Yes. A lot of over the counter flea products do not work and if they do work, do not last for any length of time. Usually, over the counter products(OTC) are not as safe as the products veterinarians sell. We have seen a dog's skin burned by a topical OTC flea product and have seen cats that get poisoned by OTC flea products that are labeled for dogs only. Some name brand products found in box stores are actually fraudulent and do not contain an active ingredient. Frontline and Nexgard are only sold to veterinary clinics.
- Do you board pets?
No, we do not board pets.
- Does my pet have to stay overnight if they have a surgical procedure?
Most surgeries are out-patient meaning they go home the same day that they come in. In general, the exceptions would be declaw and orthopedic procedures.